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Terms & Conditions

DEFINITION

The Terms defined and used herein shall have the following meanings shown next to them:

  • “Application” – the process completed and submitted by the applicant, in order to become a member of the Seorae Rewards.

  • “Membership” – SEORAE Rewards.

  • “Transaction” – transaction effected by Member at any SEORAE Korean Charcoal BBQ restaurants.

  • “Participating Restaurants” – SEORAE Korean Charcoal BBQ restaurants in Singapore which acknowledge and accept SEORAE Rewards benefits.

  • “We, us, our, Seonggong” – Seonggong Pte Ltd & Seonggong Affluent Pte Ltd.

  • “You, your, member, account” – the person who applied for SEORAE Rewards membership and/or whose member’s account belongs to.

 

APPLICATION OF SEORAE REWARDS MEMBERSHIP

  • Sign-up is complimentary, unless otherwise stated. Register via SEORAE Rewards Web App (www.iorder.seorae.com.sg) for a free account with welcome e-vouchers.

  • Applicant has to be at least 16 years of age at point of application.

 

SIGN-UP BENEFITS

  • One Welcome e-Voucher: (1) Free Signature Galmaegisal (worth $25.90)

  • One Birthday Exclusive e-Voucher: (1) 30% off total bill (application on ala-carte items only. Not valid with other promotions/vouchers/discounts/sets, unless otherwise stated)

 

MEMBERSHIP VALIDITY

  • Membership is non-transferable and the use thereof is solely restricted to the member. Sharing of accounts are not allowed.

  • Usage of SEORAE Rewards constitutes your consent to be bound by the Terms & Conditions herein.

 

E-VOUCHERS

  • e-Vouchers are to be redeemed via SEORAE Rewards Web App. All members are to check with any SEORAE crew for confirmation before redeeming.

 

COMMUNICATION

  • Members agree that we shall be entitled to disclose personal particulars to the cooperatives and the organizations affiliated or related to us.

  • Members agree to allow us to use their contact details and personal particulars registered to your account in order to facilitate membership benefits and entitlements. Do read more on the Privacy Policy on our website.

 

TERMINATION AND CANCELLATION

  • Members may, at any time, terminate the membership via email to customer.service@seoraesin.com

  • In the event of any termination, membership expiry will be as of date of termination.

  • The account may be terminated in the event of any breach of the terms and conditions contained herein.

  • We reserve the rights to terminate the membership if found to be shared by members and his/her family and friends etc. Members are to keep their membership information and details confidential at all times.

  • Upon termination of the membership either by the member or by us, member shall not attempt to use the account, such act shall be deemed as fraudulent.

  • Upon the termination of cancellation of the membership for whatever reasons, all e-Vouchers and benefits will be forfeited and member shall have no further claim against us.

 

DISCRETION

  • Membership is the sole property of Seonggong Pte Ltd & Seonggong Affluent Pte Ltd.

  • Notwithstanding any other provisions herein, if the Rewards and/or Benefits have been wrongfully or fraudulently redeemed, the member shall be liable to refund us the value of the said Rewards and/or Benefits without dispute.

  • Any dispute on the Rewards and/or the Benefits shall be notified to us and/or its Agents within 30 days from the date the dispute had taken place.

  • We reserve all rights to amend any privilege or condition without prior notice. All terms and conditions of Rewards and Benefits will be updated time to time or when required.

  • We are entitled at any time, in its absolute discretion without liability to you, to suspend or terminate your right to use the membership, to refuse the renewal of the membership should any of the conditions and privileges be abused.

  • The member shall indemnify and hold us and its Agents harmless from and against any liability or loss, penalty, damage, costs and expenses, including but not limited to legal costs, arising directly or indirectly from any breach on the part of the member in complying or observing these Terms and Conditions or in otherwise using the account or recovery of any outstanding amounts due from the member.

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